Refund Policy

Effective Date: April 2, 2026 | Last Updated: April 2, 2026

1. Overview

This Refund Policy applies to all purchases made through our website davannis.world, by phone, in-store, or through any authorized third-party delivery platform associated with Davanni's. By placing an order with us, you agree to the terms outlined in this policy.

We understand that issues can sometimes arise with food orders — whether due to incorrect items, quality concerns, or delivery problems. We are committed to making things right in a fair, timely, and transparent manner in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• ✔ You received an incorrect item that you did not order.
• ✔ Your order arrived in a condition that does not meet reasonable food quality standards (e.g., spoiled, contaminated, or otherwise inedible).
• ✔ Items were missing from your order at the time of delivery or pickup.
• ✔ Your order was not delivered within a reasonable timeframe and you were not notified of the delay.
• ✔ You were charged an incorrect amount due to a billing or system error.
• ✔ Your order was cancelled by Davanni's due to operational or availability issues.

Refund eligibility is assessed on a case-by-case basis. Davanni's reserves the right to request photographic evidence or other documentation before processing a refund.

3. Timeframes for Refund Requests

To ensure a fair and efficient review process, all refund requests must be submitted within the following timeframes:

Requests made outside of these timeframes may not be eligible for a refund. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is a problem.

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Orders that have been partially or fully consumed without a documented quality issue.
• Customized orders where the customer provided incorrect or incomplete instructions.
• Changes of mind after an order has been confirmed and prepared.
• Dissatisfaction based on personal taste preferences rather than an objective quality issue.
• Delivery delays caused by factors outside of Davanni's control, such as severe weather, traffic conditions, or third-party courier issues.
• Promotional items, complimentary add-ons, or items received as part of a discount or special offer.
• Gift cards and digital vouchers once they have been redeemed or partially used.
• Orders placed through unauthorized third-party platforms not officially affiliated with Davanni's.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request with Davanni's:

1. Step 1 — Contact Us Promptly: Reach out to our customer service team via email at [email protected] or visit our website at davannis.world within the applicable timeframe specified in Section 3.
2. Step 2 — Provide Your Order Details: Include your full name, order number, date and time of order, and the contact information used when placing the order.
3. Step 3 — Describe the Issue: Clearly explain the nature of your complaint or issue. Be as specific as possible (e.g., "I ordered a pepperoni pizza but received a plain cheese pizza").
4. Step 4 — Attach Supporting Evidence: Where applicable, attach photos, screenshots, or any other documentation that supports your claim. This helps us resolve your request faster.
5. Step 5 — Await Confirmation: Our customer service team will acknowledge your request within 1 business day and provide a reference number for your case.
6. Step 6 — Resolution: We will review your request and communicate our decision within 3 business days. If approved, we will initiate the refund or offer an appropriate remedy as described below.

6. Refund Processing Times by Payment Method

Once a refund has been approved by our team, the processing time depends on your original payment method:

Please be aware that while Davanni's processes refunds promptly upon approval, the actual time for funds to appear in your account may vary depending on your bank or financial institution. Davanni's is not responsible for delays caused by financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be offered rather than a full refund. Partial refunds may apply when:

• Only a portion of your order was incorrect, missing, or of unsatisfactory quality.
• You have already consumed part of the order and the complaint relates only to specific items.
• The issue is attributed to a delivery partner rather than a food preparation error, resulting in only delivery-related compensation.
• A discount or promotional price was applied to the order that affects the refundable amount.

In all partial refund cases, our team will clearly communicate the approved refund amount and the rationale for the determination. You retain the right to escalate the matter through our dispute resolution process (see Section 10).

8. Exchange Policy

Due to the perishable nature of food products, direct exchanges are handled differently from traditional retail returns. If you received an incorrect item, Davanni's will, when operationally feasible, offer:

• Order Replacement: We will prepare and send the correct item at no additional charge, subject to availability and operating hours.
• Store Credit: If a replacement is not possible (e.g., the store has closed or the item is unavailable), we will issue store credit equivalent to the value of the item in question.
• Monetary Refund: If neither replacement nor store credit is acceptable or feasible, a monetary refund will be issued per the terms in Section 6.

Exchanges or replacements must be requested within the same timeframe as standard refund requests (see Section 3). We reserve the right to determine the most appropriate remedy at our discretion, taking your preferences into account wherever possible.

9. Cancellation Policy

We understand that plans change, and we will do our best to accommodate cancellations. Please review the following cancellation terms:

9.1 Online and Phone Orders

Orders may be cancelled for a full refund if the cancellation request is made within 5 minutes of placing the order and food preparation has not yet begun. Once preparation has started, cancellations may not be possible, and a partial or no refund may apply.

9.2 Catering and Large Group Orders

For catering orders or orders above a certain size threshold (as defined at the time of booking):

• Cancellations made 48+ hours in advance: Full refund.
• Cancellations made 24–48 hours in advance: 50% refund of the total order value.
• Cancellations made less than 24 hours in advance: No refund, as ingredients and staff will have been committed to fulfill the order.

9.3 Cancellations by Davanni's

In the rare event that Davanni's must cancel your order due to ingredient shortages, staffing issues, equipment failure, or other operational reasons, you will receive a full refund automatically, processed within 3–5 business days. We will also notify you promptly via your registered contact information.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to follow the steps below to resolve the matter:

10.1 Internal Escalation

Contact our customer service team and request that your case be escalated to a senior customer service manager. Please reference your case number when doing so. Escalated cases will be reviewed and responded to within 5 business days.

10.2 Mediation

If internal escalation does not resolve your concern, both parties agree to attempt resolution through good-faith mediation before pursuing legal action. A neutral mediator may be engaged by mutual agreement.

10.3 Consumer Protection Resources

As a United States-based business, Davanni's operates in compliance with applicable federal and state consumer protection laws. Customers who believe their consumer rights have been violated may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB) for billing-related disputes
• Your state's Attorney General Office for consumer protection matters

10.4 Chargebacks

While you have the right to initiate a chargeback with your bank or card issuer, we ask that you contact us first to resolve the issue directly. Davanni's will cooperate fully with any chargeback investigation and will provide all relevant documentation to the payment processor.

11. Abuse of Refund Policy

Davanni's is committed to treating all customers fairly. We monitor refund requests to detect patterns of fraudulent or abusive behavior. Customers who repeatedly submit unfounded refund requests, provide false information, or attempt to exploit our refund policy may have their accounts suspended or be refused service. We reserve the right to take legal action in cases of confirmed fraud.

12. Third-Party Delivery Platforms

If your order was placed through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), please be aware that:

• The refund and cancellation policy of that third-party platform may apply in addition to or in place of this policy.
• Davanni's is not responsible for delivery errors, delays, or quality issues caused by the third-party delivery service.
• For the fastest resolution, we recommend contacting the third-party platform directly for delivery-related issues.
• For food preparation or quality issues involving third-party orders, you may still contact Davanni's directly and we will do our best to assist.

13. Policy Updates

Davanni's reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at davannis.world with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

For all refund requests, questions, or concerns related to this policy, please contact us using the information below. Our customer service team is available to assist you: