Privacy Policy

Welcome to Davanni's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website davannis.world, place an order, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (davannis.world), as well as any related services, sales, marketing, or events offered by Davanni's (referred to collectively as the "Services").

1. About Us

Davanni's is a food service business operating in the United States. We are dedicated to providing high-quality food products and an exceptional customer experience, both in-store and online. For all privacy-related matters, you may contact us using the information below:

2. Information We Collect

We collect information about you in various ways when you use our Services. This includes information you provide directly to us, information collected automatically, and information obtained from third-party sources.

2.1 Information You Provide Directly

When you register for an account, place an order, subscribe to our newsletter, participate in promotions, or contact us, we may collect the following categories of personal information:

• Identification Data: Full name, username, and similar identifiers.
• Contact Information: Email address, mailing address, billing address, delivery address, and phone number.
• Payment Information: Credit or debit card numbers, billing details, and transaction history. Note: Full payment card data is processed by our secure, PCI-DSS-compliant payment processors and is not stored on our servers.
• Account Credentials: Password and security questions for account registration and management.
• Order Details: Food preferences, special dietary requirements, order history, and delivery instructions.
• Communications: Messages, feedback, reviews, support requests, and other content you send to us.
• Marketing Preferences: Your preferences for receiving marketing communications from us and our business partners.

2.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical and usage data, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, hardware model, and mobile network information.
• Usage Data: Pages visited, time spent on pages, links clicked, search queries made on our site, referring URLs, and other diagnostic data.
• Location Data: General geographic location derived from your IP address or, with your explicit consent, precise GPS-based location data to facilitate delivery services.
• Log Data: Server logs that record requests made to our servers, error reports, and activity logs.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior and preferences. Please see Section 9 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources such as:

• Social media platforms when you connect your account or interact with our social media pages.
• Third-party delivery platforms and ordering partners.
• Marketing partners and advertising networks.
• Analytics providers that help us understand how our website is used.
• Fraud prevention services and identity verification providers.

3. How We Use Your Information

We use the information we collect for various purposes related to operating our food service business, improving our Services, and communicating with you. Specifically, we use your data to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Create and manage your account with us.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to your inquiries.
• Send you transactional communications, such as order confirmations, receipts, shipping updates, and delivery notifications.
• Facilitate any loyalty programs, rewards, or promotional offers you participate in.

3.2 Business Operations and Improvement

• Analyze usage trends to understand how customers interact with our website and improve our Services.
• Develop new products, services, features, and menu items based on customer preferences and feedback.
• Monitor the performance and security of our website and technical infrastructure.
• Conduct internal research and analysis to enhance the overall customer experience.
• Maintain accurate business records and comply with recordkeeping requirements.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or services — but only where you have consented or where we have a legitimate interest and applicable law permits.
• Personalize your experience on our website by presenting content and offers relevant to your preferences and order history.
• Display targeted advertisements on our website and on third-party platforms.
• Conduct surveys, contests, sweepstakes, and other promotional activities.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations.
• Respond to lawful requests from public authorities, including law enforcement.
• Enforce our Terms of Service and other legal agreements.
• Protect the rights, property, or safety of Davanni's, our customers, or others.
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.

4. Legal Basis for Processing (Applicable Law)

As a business operating in the United States, our data practices are governed primarily by applicable federal law, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce, including privacy-related misrepresentations. We also comply with applicable state privacy laws.

For customers who are residents of California, your rights are further protected under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Details of your specific rights under California law are outlined in Section 8 below.

We rely on the following legal bases to process your personal information:

• Contract Performance: Processing necessary to fulfill your orders and deliver the Services you have requested.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring security, where these interests are not overridden by your rights.
• Consent: Where you have given us explicit consent to process your data for a specific purpose, such as marketing communications or precise location data.
• Legal Obligation: Processing necessary to comply with a legal obligation under applicable law.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party vendors, contractors, and service providers who perform services on our behalf, including:

• Payment processing companies (e.g., Stripe, PayPal, Square)
• Delivery and logistics partners
• Email marketing and communications platforms
• Cloud hosting and data storage providers
• Website analytics providers (e.g., Google Analytics)
• Customer support software providers
• Fraud detection and cybersecurity services
• Advertising technology platforms

These service providers are contractually bound to use your information only for the purposes we specify and in accordance with this Privacy Policy and applicable law.

5.2 Business Transfers

If Davanni's is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website or by email prior to your information being transferred and becoming subject to a different privacy policy.

5.3 Legal Requirements and Safety

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Davanni's, our employees, customers, or the public.
• Detect, prevent, or address fraud, security, or technical issues.

5.4 With Your Consent

We may share your information with third parties for purposes not covered by this Privacy Policy when we have obtained your explicit consent to do so.

5.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with partners, advertisers, or for public reporting purposes without restriction.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access it. Employees are trained on data privacy and security practices.
• Secure Payment Processing: We use PCI-DSS-compliant payment processors and do not store full payment card details on our own servers.
• Regular Security Assessments: We periodically review our security practices and update our measures to address new and evolving threats.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in accordance with applicable law in the event of a data breach.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When personal information is no longer needed, we will securely delete, anonymize, or de-identify it in accordance with our internal data retention policies.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

8.1 General Rights (All Users)

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions such as our legal obligations to retain certain records.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

8.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share your data.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation data) to that which is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. This means we will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. You may also designate an authorized agent to submit requests on your behalf. We will respond to verified requests within 45 days as required by law.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us:

• Email: [email protected]
• Website: davannis.world

We may need to verify your identity before processing your request. This is done to protect your personal information from unauthorized access. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) on our website to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, account authentication, network management, and order processing. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use services such as Google Analytics to compile this data and help us improve our site.
• Functionality Cookies: These cookies allow us to remember choices you have made (such as your language preference or saved cart items) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to control cookies through browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance opt-out page at optout.aboutads.info.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or maintain personal information from anyone under 18 years of age. By using our Services, you represent and warrant that you are at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect information from children under 13. For users between 13 and 18, parental or guardian consent is required.

11. International Data Transfers

Davanni's is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

When we transfer personal data of individuals located in other jurisdictions (such as the European Economic Area or the United Kingdom), we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law, which may include standard contractual clauses approved by the relevant regulatory authority.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We also integrate third-party services on our platform, such as social media buttons (Facebook, Instagram, Twitter/X, etc.) and embedded maps. These services may collect information about your use of our site independently of our own data collection.

13. Social Media and User-Generated Content

Our website may include social media features and widgets, such as "Share" or "Like" buttons. These features are operated by third-party companies and may collect your IP address, which page you are visiting, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.

If you submit reviews, comments, photos, or other user-generated content to our platform or social media pages, please be aware that such content may be publicly visible. Do not include personal information in reviews or comments that you would not want to be publicly accessible.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that a user does not want their online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, we do not currently respond to DNT browser signals. However, you can manage your tracking preferences through our cookie settings and the opt-out mechanisms described in Section 9.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the issue directly:

• Email: [email protected]
• Website: davannis.world

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.

15.1 Complaints in the United States

In the United States, the primary federal authority overseeing privacy practices in commerce is the Federal Trade Commission (FTC). You can file a complaint with the FTC at:

• Federal Trade Commission (FTC): reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357)

15.2 Complaints in California

California residents who wish to file a complaint regarding our compliance with the CCPA/CPRA may contact the California Privacy Protection Agency (CPPA):

• California Privacy Protection Agency: cppa.ca.gov

California residents may also contact the California Attorney General's Office at oag.ca.gov/privacy/ccpa for additional consumer protection resources.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. Any changes will be effective immediately upon posting the revised Privacy Policy on our website at davannis.world, with an updated "Last Updated" date at the top of this page.

For material changes to this Privacy Policy, we will provide more prominent notice, such as sending you an email notification (if you have provided us with your email address) or displaying a conspicuous notice on our website before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services following the posting of changes constitutes your acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are committed to working with you to resolve any privacy concerns fairly and promptly. We strive to respond to all legitimate privacy inquiries within 30 days of receipt.